Vacuum does not charge when placed on the wall mount or charging dock.

Safety first: Unplug the charger from the wall before cleaning contacts.

• Check power adapter: Ensure the adapter is firmly plugged into both the wall outlet and the dock.
• Inspect contacts: Clean the metal contacts on the dock and vacuum with a dry cloth. Ensure they align correctly when docked.
• Bypass dock (if possible): If your model allows direct charging of the battery or vacuum, try connecting the adapter directly. If it charges directly but not on the dock, the dock is faulty.
• Replace faulty component: Replace the charging dock or power adapter as needed.