E13
Candy
Heat Pump Condensate / Float Switch Fault
Dryer displays E13; may stop shortly after starting, often on heat pump models with water collection in a tray.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Stuck float switch in condensate tray, Blocked condensate channel, Faulty float switch sensor, Wiring fault to float switch
How to Fix / Troubleshooting
Safety first: Disconnect power and be prepared for water when opening the base.
Steps:
- Access base tray: Tilt the dryer slightly (with help) and inspect the base for standing water. Some models have an access panel.
- Drain water: Carefully sponge or siphon out water from the tray.
- Clean float and channel: Locate the float device and ensure it moves freely. Remove lint or sludge from the channel leading to the tray.
- Check switch: Test the float switch for correct operation with a multimeter (open/closed as float moves).
Reassemble, ensure the dryer is level, and test. If E13 returns, the float switch or control board input may need replacement by a technician.
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Repair Difficulty
Hard
4/5
Required Part
Condensate Float Switch
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