E13
Caple
Condensate Pump / Water Level Fault
On condenser models with pump, dryer shows E13 and may stop with water remaining in the sump or drawer.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Blocked condensate pump filter, Failed condensate pump motor, Blocked drain hose from sump to tank, Faulty water level float switch or sensor
How to Fix / Troubleshooting
Safety first: Unplug the dryer and be prepared for water spillage when opening lower panels.
- Empty water container: Remove and empty the condensate water tank/drawer completely, then refit it securely.
- Clean pump filter and sump: Access the lower front or rear service panel to reach the pump area. Remove any filter or cover and clear lint, fluff, and debris from the sump and pump inlet.
- Check drain hose: Inspect the small hose from the sump to the water tank for kinks or blockages. Flush it through with warm water if necessary.
- Test pump operation: With the dryer reassembled but still accessible, briefly power it on and start a cycle. Listen for the pump running when water should be moved. If silent or noisy without pumping, the pump motor may be faulty and should be replaced.
- Inspect float switch/sensor: If fitted, ensure the float moves freely and the switch or sensor wiring is intact. Replace if stuck or defective.
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Repair Difficulty
Medium
3/5
Required Part
Condensate Pump
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