Hansa Drum Support or Suspension Fault

Dryer makes loud banging or thumping noises during operation

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Worn drum support rollers, Flat-spotted rollers, Worn drum rear bearing, Loose drum baffles or paddles

How to Fix / Troubleshooting

Safety first: Unplug the dryer before disassembly.

  • Check load: Stop the dryer and redistribute laundry. Single heavy items can cause thumping.
  • Inspect drum paddles: Open the door and check that internal drum lifters are secure. Tighten screws if loose.
  • Access drum supports: Remove the top and front panel to expose the drum front support and rollers. Spin rollers by hand; replace any that are noisy or have flat spots.
  • Check rear bearing: If equipped with a rear bearing, inspect for excessive play or grinding. Replace bearing kit if worn.

After replacing worn supports, reassemble and test. Persistent loud noises may indicate a misaligned drum or motor issue.

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Repair Difficulty

Hard 4/5

Required Part

Drum Support Rollers
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