Dryer stops shortly after start or will not start, E02 displayed

Safety first: Switch off and unplug the dryer before removing any covers or internal hoses.

• Empty the water tank: Pull out the condensate tank (usually at the top-left or bottom-left front). Empty completely and rinse with warm water. Reinsert fully until it clicks.
• Check float and sensor: Inside the tank, locate the float mechanism. Make sure it moves freely and is not stuck by detergent residue or limescale. Clean with warm water and mild detergent.
• Inspect condensate hose: On condenser and heat pump Hansa dryers, a small hose leads from the condensate pump/sump to the tank. Access the lower front or rear service panel, locate the hose, and check for kinks or blockages. Flush it through if accessible.
• Reset and test: After cleaning and reassembling, plug the dryer back in and start a short program to see if E02 clears.

If the error returns with an empty tank, the level sensor or condensate pump assembly may be faulty and require replacement.