E11
Hansa Door Locking System / Interlock Error

Dryer shows E11, drum does not rotate, a click may be heard

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Faulty door lock mechanism, Broken door lock actuator, Wiring fault between door lock and PCB, Control board door lock driver failure

How to Fix / Troubleshooting

Safety first: Unplug the dryer before accessing the door lock area.

  • Check door closure: Ensure the door is fully closed and not obstructed by laundry. Press firmly on the door and try to start again.
  • Inspect door lock: Remove the front panel screws around the door lock area. Gently pull the lock assembly forward and inspect for cracks or broken levers.
  • Test lock coil: Disconnect the lock connector and measure resistance across the lock coil. An open circuit indicates a failed lock.
  • Check wiring: Follow the harness from the lock to the PCB, looking for pinched or broken wires.

Replace the door lock assembly if defective. If a new lock does not clear E11, the control board may not be energizing the lock correctly and should be checked by a technician.

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Repair Difficulty

Medium 3/5

Required Part

Door Lock Assembly
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