Safety first: Unplug the dryer before servicing internal components.

Step-by-step checks:

Reduce load: Remove heavy or bulky items and try running a smaller load. If E11 does not return, overloading may have triggered the error.
Check drum rotation: With the dryer empty and unplugged, rotate the drum by hand. It should turn smoothly. Grinding, squealing, or binding indicates worn support components.
Inspect rollers and idler: Remove the front panel and drum. Inspect drum rollers, idler pulley, and belt for wear, flat spots, or seized bearings. Replace worn parts.
Motor test: Check the motor shaft for free rotation. Test motor windings with a multimeter. Replace the motor if windings are open/shorted or if the motor overheats quickly.
Tach feedback (if applicable): On models with motor tach feedback, inspect the sensor and wiring. Replace if damaged or if the control logs speed errors.

When to call a technician: If motor replacement is required or if you cannot identify the source of drag, professional service is advisable.

Dryer shows E11, may run but drum does not turn or stops turning mid-cycle

Possible Causes