Display shows LOC and buttons do not respond

Safety: This is a user interface feature, not an electrical fault. No internal panels need to be opened.

• Disable child lock: On many Char‑Broil electric smokers, press and hold the Timer and Temp buttons together for 3–5 seconds (or refer to your model's manual) until LOC disappears.
• Check for stuck buttons: Press each button firmly several times. If one feels stuck, gently work it free. Do not use excessive force or liquids.
• Power reset: Unplug the smoker for 1–2 minutes, then plug back in and check if LOC is cleared.
• Replace keypad if lock will not clear: If the lock icon remains and button combinations do not work, the keypad membrane may be shorted and the control panel assembly should be replaced.