Display powers up and timer runs but smoker does not heat at all

Safety first: Unplug the smoker before removing any covers. Live-voltage testing should only be done by qualified persons.

Basic checks:

• 1. Confirm power supply: Verify the outlet has correct voltage (120V or 240V depending on model) using a plug-in tester or multimeter. Check the household breaker.
• 2. Check internal fuses: Some Cookshack IQ controllers have an internal fuse. Remove the controller (with power disconnected) and inspect for a replaceable fuse. Replace only with the same rating.
• 3. Inspect high-limit thermostat: Locate the high-limit thermostat on the cabinet (often a small disc or resettable button). If it has a manual reset button, press it. If it is non-resettable and open when tested with a meter, replace it.
• 4. Test the heating element: Disconnect one lead and measure resistance. An open reading means the element is bad and must be replaced with a Cookshack-compatible element.
• 5. Check controller output (advanced): If the element and high-limit are good, the controller may not be sending power. This requires checking voltage at the element terminals with the smoker ON, which should only be done by a trained technician.

When to call for service: If you are not comfortable testing high-voltage circuits or if the controller board appears burnt, contact Cookshack or a professional appliance technician.