Buttons on the control panel are unresponsive or only some keys work.

Safety first: Unplug the smoker before working on the control panel.

• Clean panel surface: Wipe the keypad area with a slightly damp cloth to remove grease and debris; do not soak.
• Inspect for cracks: Look for splits or bubbles in the membrane that could allow moisture inside.
• Reseat ribbon cable: Open the control housing and carefully unplug and replug the keypad ribbon cable into the control board.
• Dry out moisture: If you see condensation, allow the panel to dry in a warm, dry area for several hours.
• Replace keypad/control panel: If specific buttons remain dead, replace the keypad or full control panel assembly with the correct Smokehouse part.