E4
Smokehouse Products Control Panel Keypad or Encoder Fault

Display shows E4 and temperature cannot be adjusted or remains at a default setting.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed membrane keypad, Loose ribbon cable between keypad and control board, Damaged control PCB input circuit

How to Fix / Troubleshooting

Safety first: Unplug the smoker before removing the control panel.

  • Inspect control panel connections: Remove the screws securing the front control panel. Gently pull it forward to access the ribbon cable or harness connecting the keypad to the main control board.
  • Reseat ribbon cable: Carefully unplug the ribbon cable, inspect for bent pins or corrosion, and reconnect firmly.
  • Check for moisture: Look for signs of condensation or liquid inside the control housing. Dry thoroughly with a lint-free cloth and allow to air dry before reassembly.
  • Test keypad response: Plug the smoker back in (with panel still accessible but safe from contact) and test buttons. If some or all keys remain unresponsive, the keypad or full control assembly likely needs replacement.
  • Replace control panel assembly: Order the correct Smokehouse control panel or keypad assembly. Transfer any mounting hardware, connect the ribbon cable, and reinstall the panel.
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Repair Difficulty

Medium 3/5

Required Part

Control Panel Assembly
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