Vehicle plugged in but charging does not start; no error code shown on display or app.

Safety first: Do not repeatedly plug/unplug under heavy rain or with wet hands.

• Step 1 – Check authorization: Confirm whether your Alfen charger is set to free charging or RFID authorization. Present a valid RFID card if required.
• Step 2 – Review schedules: In the Alfen app or web portal, check if a charging schedule or off‑peak timer is active that blocks immediate charging.
• Step 3 – Check vehicle settings: Many EVs have their own departure timers or charge limits. Disable any timers and set the vehicle to charge immediately.
• Step 4 – Reinsert plug: Unplug the connector fully, wait 10 seconds, and plug it back in firmly until it clicks. Ensure the plug is fully seated.
• Step 5 – Try another cable/vehicle: If possible, test with a different EV or cable to isolate whether the issue is with the charger or the vehicle/cable.
• When to call a technician: If the charger never starts sessions with any vehicle and no errors are logged, a technician should check CP/PP levels and controller logs.