Andersen app cannot find or pair with the charger during initial setup, though the charger powers on.

Safety first: This is a communication issue only.

User steps:

• Ensure your phone's Bluetooth and Wi‑Fi are enabled and that you are close to the charger.
• Follow the Andersen commissioning guide exactly, including any button presses or power cycles required to enter pairing mode.
• Double‑check the Wi‑Fi SSID and password; avoid special characters if possible.
• Try a different smartphone or tablet to rule out device‑specific issues.

If pairing still fails:

• Contact Andersen support; they may guide you through a hardware reset sequence.
• If the charger never advertises itself for pairing, the Bluetooth/Wi‑Fi module may need replacement by a technician.