Charger intermittently disconnects from Wi‑Fi; app often shows the charger as offline, though charging may still work.

Safety first: Network issues do not affect electrical safety, but avoid opening the unit while powered.

User steps:

• Check Wi‑Fi signal strength at the charger location using a smartphone; if weak, move the router or add a Wi‑Fi extender.
• Ensure the router firmware is up to date and not overloaded with too many devices.
• Assign a fixed IP address to the charger in your router settings if possible.
• Power cycle both the router and the Andersen charger.

If dropouts persist with strong signal:

• A technician may need to inspect the internal Wi‑Fi antenna and its connection to the communication module and replace the module if faulty.