E13
Andersen
Type 2 Socket Lock Actuator Failure
Charger displays E13; app indicates 'Locking Mechanism Fault' and the Type 2 plug cannot be locked or released.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed lock actuator motor in Andersen Type 2 socket, Jammed locking pin due to debris or corrosion, Broken lock position sensor, Faulty drive circuit on main control PCB
How to Fix / Troubleshooting
Safety first: Do not force the plug out with excessive force; you may damage the socket or cable. Turn off power before attempting mechanical release.
User steps:
- Stop charging via the app and wait for the charger to attempt to unlock.
- Power cycle the charger (OFF 60 seconds, then ON) and use the app or physical button (if fitted) to request unlock again.
- Gently support the plug while the lock attempts to move; do not twist or lever it.
If still stuck:
- Isolate power at the consumer unit.
- Contact Andersen support or a technician for instructions on the manual release procedure specific to your model (often via an internal release tab or screw).
- Once released, the technician should inspect the lock actuator, clean debris, lubricate lightly with an EV‑safe dry lubricant, and replace the lock actuator or socket assembly if damaged.
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Repair Difficulty
Hard
4/5
Required Part
Type 2 Socket Lock Actuator
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