E14
Andersen Proximity (PP) Resistor Detection Fault

Charger shows E14; app reports 'Cable Recognition Error – Incorrect or Unknown Cable'.

Advertisements

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Advertisements

Possible Causes

Damaged proximity resistor in Andersen tethered cable, Broken PP wire in cable harness, Contaminated or bent PP pin in Type 2 socket, Faulty PP sensing circuit on main control PCB

How to Fix / Troubleshooting

Safety first: Turn off the charger before inspecting the cable or socket.

User steps:

  • Inspect the Type 2 plug and socket for dirt, corrosion, or bent pins, especially the small PP pin.
  • Clean gently with a dry, soft brush. Do not use solvents or water.
  • If you have a detachable cable, try a different Type 2 cable to see if the error clears.
  • Check the Andersen app to ensure the correct cable rating is configured (if applicable).

If E14 persists with multiple cables:

  • The PP sensing circuit or socket assembly may be faulty.
  • A technician should test continuity of the PP line from socket to PCB and verify the sensing input on the main control PCB.
  • Replace the tethered cable assembly or main control PCB as required.
Advertisements

Repair Difficulty

Medium 3/5

Required Part

Tethered Type 2 Cable Assembly
Check Price on Amazon

We may earn a commission from links on this page.

Advertisements