Charger cannot be started or stopped from the Autel app, but local control works.

Safety first: No high-voltage work required.

• Check internet and login: Ensure your phone has internet access and you are logged into the correct Autel account linked to the charger.
• Update app: Install the latest version of the Autel mobile app.
• Verify permissions: In the app or portal, confirm that remote control is enabled for your user and charger.
• Restart charger and router: Power-cycle both the charger and your network equipment.
• Contact support: If remote commands still fail while local control works, Autel backend or account configuration may need adjustment.