Autel Unstable Wireless Connectivity

Charger frequently disconnects from Wi-Fi or loses connection to the Autel app; charging may still work locally.

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Possible Causes

Weak Wi-Fi signal at charger location, Interference from other devices, Faulty Wi-Fi antenna or cable, Outdated communication firmware

How to Fix / Troubleshooting

Safety first: No high-voltage work is required.

  • Check signal strength: Use a smartphone at the charger location to check Wi-Fi signal quality. If weak, move the router or add a Wi-Fi extender.
  • Change Wi-Fi channel: Log into your router and select a less congested channel to reduce interference.
  • Inspect antenna: For models with external or internal antennas, ensure the antenna is properly connected and not damaged.
  • Firmware update: Update the charger’s firmware via the Autel app to the latest version.
  • Consider Ethernet: If possible, connect the charger via wired Ethernet for more reliable communication.
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Repair Difficulty

Easy 2/5

Required Part

Autel Wi-Fi / Communication Module
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