E011 displayed; charger indicates 'Lock Fault' or 'Connector Lock Error' and will not start or stop charging properly.

Safety first: Ensure charging has stopped and power is off before working near the connector lock mechanism.

• Inspect connector and holster: Check for foreign objects, ice, or debris around the connector lock area. Gently clear any obstructions.
• Manually test movement: With power off, gently move the lock mechanism (if accessible) to verify it is not seized. Do not force it.
• Check wiring to lock actuator: Open the housing (qualified only) and inspect the small harness leading to the lock motor and position sensor. Reseat connectors and look for pinched wires.
• Lubricate lightly: Apply a small amount of plastic-safe lubricant to the lock pin and sliding surfaces if they appear dry or sticky.
• Replace lock assembly if needed: If the actuator does not move during lock/unlock commands after wiring checks, replace the connector lock actuator assembly with an Autel-approved part.