Besenergy
Degraded Output Cable Insulation
Charger’s output cable insulation is cracked, stiff, or damaged.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
UV exposure and weathering, Mechanical abrasion or pinching, Chemical exposure, Low-quality or aged cable
How to Fix / Troubleshooting
Safety first: Turn OFF power and do not use the charger with a damaged cable. Risk of shock or fire.
- 1. Inspect full length: Run your hand (with insulated gloves) along the entire cable length to feel for cracks, cuts, or flat spots.
- 2. Do not tape over damage: Electrical tape is not an acceptable permanent repair for EVSE cables.
- 3. Replace cable assembly: Order the correct Besenergy replacement output cable with J1772 connector. With power OFF, disconnect the old cable from internal terminals and install the new one, observing correct polarity and torque.
- 4. Provide strain relief: Ensure the strain relief grommet or clamp is properly installed to prevent future stress on the cable entry.
When to call a professional: If you are not comfortable replacing the cable, contact a qualified EVSE technician.
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Repair Difficulty
Medium
3/5
Required Part
Output Charging Cable Assembly
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