Charger’s Wi-Fi or app connection is unstable or frequently drops, but charging continues.

Safety first: Network troubleshooting is low-voltage, but still avoid opening the charger while powered unless qualified.

• 1. Check signal strength: Use a smartphone near the charger to check Wi-Fi signal. If weak, move the router closer or install a Wi-Fi extender.
• 2. Reduce interference: Keep the router away from microwaves, cordless phones, and thick metal structures.
• 3. Router reboot: Restart the Wi-Fi router and modem to clear any network issues.
• 4. Internal antenna check (qualified): With power OFF, open the charger and verify that the Wi-Fi antenna lead is securely connected to the communication module and not pinched.
• 5. Re-pair in app: Remove and re-add the charger in the Besenergy app, following pairing instructions.

When to call a professional: For persistent connectivity issues, consult Besenergy support or a network specialist.