Charger’s Wi‑Fi or Bluetooth connection frequently drops; remote monitoring and control are unreliable.

Safety first: Network troubleshooting does not involve high voltage, but do not open the charger while powered.

Steps to try:

• Improve signal: Move your router closer to the charger or install a Wi‑Fi extender near the garage or driveway.
• Change Wi‑Fi channel: Log into your router and select a less congested channel (e.g., 1, 6, or 11 on 2.4 GHz).
• Firmware update: Check the Cadillac app or support site for communication module firmware updates.
• Power cycle: Turn the charger breaker OFF for 2 minutes, then ON, and re-pair the charger in the app if needed.

When to call a technician: If connectivity remains unstable despite strong signal and updated firmware, the internal communication module may need replacement.