ChargePoint Physical Cable Damage

Charger cable insulation shows cracks, cuts, or severe UV damage; internal conductors may be visible.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Mechanical abrasion from dragging on ground, UV exposure for outdoor installations, Vehicle running over cable, Rodent damage

How to Fix / Troubleshooting

Danger: Damaged insulation can expose live conductors. Do not use the charger until the cable is replaced.

  • Step 1 – Stop using immediately:
    • Unplug from vehicle and turn OFF breaker.
  • Step 2 – Inspect extent of damage:
    • Identify all damaged sections along the cable.
  • Step 3 – Do not tape as a permanent fix:
    • Electrical tape is not an acceptable repair for EVSE cables.
  • Step 4 – Replace cable assembly:
    • Have a qualified technician replace the entire EVSE output cable & J1772 connector assembly with an OEM part.
  • Step 5 – Prevent recurrence:
    • Use a cable management hook or reel to keep the cable off the ground when not in use.
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Repair Difficulty

Medium 3/5

Required Part

EVSE Output Cable & J1772 Connector Assembly
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