ChargePoint Intermittent Network Connectivity

Charger repeatedly loses connection to app or network but continues charging; offline/online notifications frequent.

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Possible Causes

Marginal Wi-Fi signal, Interference from neighboring networks, Faulty Wi-Fi module, Router power-saving features

How to Fix / Troubleshooting

Note: Charging is usually unaffected; issue is with monitoring/control.

  • Step 1 – Improve Wi-Fi:
    • Move router closer or install a Wi-Fi extender near the charger.
  • Step 2 – Router settings:
    • Disable aggressive power-saving or band-steering features that may drop IoT devices.
  • Step 3 – Fixed channel:
    • Set your router to a fixed, less congested 2.4 GHz channel.
  • Step 4 – Firmware update:
    • Update both router and charger firmware.
  • Step 5 – Replace Wi-Fi module:
    • If other devices are stable but the charger is not, replace the internal Wi-Fi module.
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Repair Difficulty

Easy 2/5

Required Part

Wi-Fi Module
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