Charger will not connect to Wi-Fi; app cannot reach charger; LED may show normal charging status but remote control and updates fail.

Note: Charging may still work locally even if Wi-Fi is down, but remote features and firmware updates will not.

• Step 1 – Check router and internet:
  • Verify your home Wi-Fi network is working on other devices.
  • Restart your router.
• Step 2 – Signal strength:
  • Use a smartphone at the charger location to check Wi-Fi signal strength.
  • If weak, move the router closer or add a Wi-Fi extender.
• Step 3 – Reconfigure Wi-Fi:
  • Open the ChargePoint app and follow the steps to reconnect the charger to Wi-Fi.
  • Ensure you are using the correct SSID and password and a supported frequency band (2.4 GHz if required).
• Step 4 – Power cycle charger:
  • Turn OFF the breaker for 1–2 minutes, then turn it back ON.
  • Wait for the charger to boot and attempt reconnection.
• Step 5 – Hardware fault:
  • If Wi-Fi still fails while other devices work fine at the same location, the internal Wi-Fi module or communication board may be defective.
  • Contact ChargePoint for module or board replacement.