Charger firmware update fails repeatedly; app shows update error; charger may reboot frequently.

Warning: Do not repeatedly power cycle during an active firmware update unless instructed by the manufacturer.

• Step 1 – Stabilize network:
  • Ensure the charger has a stable Wi-Fi or cellular connection.
  • Avoid heavy internet use during the update.
• Step 2 – Retry update:
  • Use the ChargePoint app to manually trigger the firmware update again.
  • Wait until the process completes; this may take several minutes.
• Step 3 – Power cycle after failure:
  • If the charger is stuck, turn OFF the breaker for 2 minutes, then turn it back ON.
  • Allow the charger to attempt recovery.
• Step 4 – Factory reset (if supported):
  • Follow ChargePoint instructions to perform a factory reset via the app or local interface.
  • Reconfigure the charger and attempt the update again.
• Step 5 – Hardware replacement:
  • If firmware cannot be written or the unit remains unstable, the main control board flash memory may be defective.
  • Replace the main control board through an authorized service provider.