How to Fix / Troubleshooting

Note: Many home units rely on app authorization; RFID may be optional.

Step 1 – Confirm feature:
- Check the product documentation to ensure your model supports RFID for home use.
Step 2 – Test multiple cards:
- Try more than one authorized RFID card or fob.
Step 3 – App configuration:
- Open the ChargePoint app and verify RFID access is enabled and cards are linked to your account.
Step 4 – Internal inspection (qualified):
- With power OFF, open the housing and locate the RFID reader module.
- Check the antenna connection and cable to the main board.
Step 5 – Replace RFID module:
- If connections are good and RFID still fails, replace the RFID reader assembly.

RFID card reader on charger (if equipped) does not recognize cards; app still works.

Possible Causes