Charger’s Wi‑Fi or app connection frequently drops, making remote control unreliable.

Safety first: Network troubleshooting is low-risk electrically.

• Step 1 – Check signal strength: Use a smartphone near the charger to check Wi‑Fi signal bars. If weak, move the router closer or add a Wi‑Fi extender.
• Step 2 – Reduce interference: Keep the router away from microwaves, cordless phones, and thick metal objects.
• Step 3 – Update firmware: Use the Chevrolet app to check for charger firmware updates that may improve connectivity.
• Step 4 – Reconnect to network: Forget and re-add the charger in the app, following the setup instructions.
• Step 5 – Inspect antenna (if external): If the charger has an external antenna, ensure it is firmly attached and not damaged.