Charger displays E19 and the LEDs indicate a fault immediately at power-up, even with no vehicle connected.

Safety first: This can indicate a shock hazard. Turn OFF the breaker and do not use the charger until inspected.

• Step 1 – Inspect for water: Remove the cover and look for water droplets, rust, or mineral tracks. If present, dry the unit thoroughly and identify the leak path.
• Step 2 – Check conduit and glands: Ensure that conduit entries and cable glands are sealed and oriented to prevent water entry.
• Step 3 – Clean contamination: With power OFF, gently clean any dust or debris from the PCB and wiring using dry compressed air.
• Step 4 – Insulation test (electrician): Have an electrician perform insulation resistance tests on the branch circuit and internal wiring.
• Step 5 – Replace damaged parts: Any wiring with damaged insulation or a failed insulation monitoring device must be replaced before returning the charger to service.