Charger emits a burning smell or visible smoke during or after a charging session.

Safety first: Immediately stop using the charger. Turn off the breaker and, if necessary, call emergency services.

• Step 1 – De‑energize: Turn off the dedicated breaker and do not turn it back on until the unit is inspected.
• Step 2 – Visual inspection (after cooling): Once cool, open the enclosure and look for burned components, melted plastic, or soot.
• Step 3 – Identify source: Determine whether the damage is localized to the cable entry, contactor, power module, or control board.
• Step 4 – Replace damaged assemblies: Replace any visibly damaged components (cable, contactor, power module, control board) with Electrify America‑approved parts. In many cases, full unit replacement may be more economical.
• Step 5 – Professional evaluation: Have a licensed electrician verify that the branch circuit wiring and breaker were not damaged by the fault.