Charger handle becomes very hot to the touch during charging; plastic may discolor; charging may slow or stop.

Safety first: Stop charging immediately if you notice excessive heat or melting at the connector.

• Step 1 – Inspect handle: After cooling, examine the Electrify America handle pins for pitting, discoloration, or deformation.
• Step 2 – Check cable strain relief: Ensure the cable is not pulling downward on the handle when plugged in; support the cable if necessary.
• Step 3 – Test at lower current: Reduce the charger current limit and observe whether heating is reduced.
• Step 4 – Internal handle inspection (qualified): Disassemble the handle (if serviceable) to inspect crimp connections and internal wiring for looseness or discoloration.
• Step 5 – Replace assembly: If any signs of overheating or damage are present, replace the entire cable and handle assembly with an Electrify America‑approved part.