Charger’s scheduled charging feature does not start at the programmed time, though manual start works.

Safety first: This is a functional issue, not typically a safety hazard.

• Step 1 – Verify time: Check that the charger’s time and timezone are correct in the Electrify America app.
• Step 2 – Recreate schedule: Delete existing schedules and create a new one, ensuring AM/PM and days of week are correct.
• Step 3 – Network connectivity: Ensure the charger is online so schedules can sync from the app.
• Step 4 – Firmware update: Apply any available firmware updates that may address scheduling issues.
• Step 5 – RTC/board replacement: If timekeeping is unreliable, the RTC or control board may need replacement.