Charger’s Wi‑Fi connection is unstable; app frequently shows charger offline, but charging still works locally.

Safety first: Network troubleshooting involves low voltage only.

• Step 1 – Signal strength: Use a smartphone at the charger location to check Wi‑Fi signal strength. If weak, relocate the router or add a Wi‑Fi extender.
• Step 2 – Network reset: Reset the charger’s network settings and reconnect via the Electrify America app.
• Step 3 – Router settings: Ensure the router is not blocking the charger’s MAC address and that 2.4 GHz band is enabled if required.
• Step 4 – Antenna check (power OFF): Open the enclosure and verify the Wi‑Fi antenna cable is securely connected to the communication module.
• Step 5 – Replace module/antenna: If connectivity remains unstable despite strong signal and correct settings, replace the Wi‑Fi module or antenna assembly.