Charger cable is difficult to insert or remove from the vehicle inlet.

Safety first: Do not force the connector; forcing can damage the vehicle inlet.

• Step 1 – Inspect connector: Examine the "Electrify Home" handle for cracks, bent latch, or deformed plastic.
• Step 2 – Clean connector: Remove any visible debris from the connector with a dry brush.
• Step 3 – Compare fit: If possible, test another J1772 connector in the same vehicle to confirm whether the issue is with the charger handle or the vehicle inlet.
• Step 4 – Replace handle: If the handle is visibly damaged or remains difficult to use, replace the cable and handle assembly.