Wi‑Fi connection drops frequently; app shows charger offline even though charging continues.

Safety first: Network troubleshooting does not involve high voltage, but do not open power sections while energized.

• Step 1 – Check signal strength: Use a smartphone at the "Electrify Home" charger location to verify Wi‑Fi signal quality.
• Step 2 – Move or upgrade router: Relocate the router, add a Wi‑Fi extender, or use a mesh system to improve coverage.
• Step 3 – Change Wi‑Fi channel: Log into your router and select a less congested channel on the 2.4 GHz band.
• Step 4 – Reconnect charger: Forget and re‑add the network in the charger/app, ensuring correct password and security type.
• Step 5 – Inspect antenna (if accessible): With power OFF, ensure the Wi‑Fi antenna connection inside the charger is secure.