E11
Enel X
Control Pilot Short to Ground or Line
Charger shows E11 and does not charge; app may indicate ‘CP short to ground’ or ‘pilot short’.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Pilot pin contaminated with conductive debris, Water ingress in connector, Shorted pilot wire in cable, Faulty pilot driver on control board
How to Fix / Troubleshooting
Safety: Turn OFF power at the breaker before inspecting the connector or cable.
- Step 1 – Inspect connector: Look inside the J1772/Type 2 connector for metal shavings, wet dirt, or corrosion bridging the pilot pin to other pins or the shell. Clean gently with a dry brush.
- Step 2 – Dry the connector: If moisture is present, allow the connector to dry completely in a warm, dry location. Do not use heat guns or open flames.
- Step 3 – Cable inspection: Check the entire length of the cable for cuts or crushed areas that could short internal conductors.
- Step 4 – Internal continuity check (advanced): With power OFF and cable disconnected from the board, use a multimeter to verify that the pilot conductor is not shorted to ground or line.
- Resolution: Replace the charge cable and connector assembly if a short is found. If the cable tests good but E11 persists, the pilot driver circuit on the main control board may be damaged and require replacement.
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Repair Difficulty
Hard
4/5
Required Part
Charge Cable and Connector Assembly
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