E401
Enphase User Authentication / RFID Fault

Charger shows E401; app may indicate 'Authentication failed – RFID card not recognized' (for RFID-enabled models).

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Possible Causes

Unregistered RFID card, Damaged RFID reader module, Interference from metal objects near reader, Corrupted user database on charger

How to Fix / Troubleshooting

Note: This affects access control, not electrical safety.

  • Use a known-good card: Test with an RFID card or fob that is confirmed registered in the Enphase system.
  • Check reader area: Remove any metal stickers, covers, or objects placed over the RFID reader zone.
  • Re-enroll cards: Using the app or management portal, delete and re-add the RFID cards.
  • Power cycle: Turn OFF the breaker for 1 minute, then ON, to reset the reader module.
  • If still failing: The RFID reader module or communication with the control board may be defective and require replacement.
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Repair Difficulty

Easy 2/5

Required Part

Enphase EV Charger RFID Reader Module
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