Charger powers on but will not start charging; vehicle shows ‘Not Charging’ and no error code is displayed.

Safety first: Do not force the connector into the vehicle inlet.

• Check vehicle status: Ensure the vehicle is in Park, ignition is OFF (if required), and any charge port door interlocks are satisfied.
• Fully insert connector: Push the J1772 handle firmly into the vehicle inlet until you hear or feel a click. A partial insertion can prevent charging.
• Clean connector: Inspect the connector pins for dirt or corrosion. Wipe the exterior with a dry cloth; do not spray cleaners into the connector.
• Check access control: If your FLO charger is configured to require authorization, start the session via the FLO app or present the authorized RFID card.
• Test with another EV or EVSE: If the vehicle charges on another station, the issue may be with the FLO unit’s pilot circuit; if no station works, contact the vehicle manufacturer.