E005
Ford Input Voltage Out of Range

Ford home charger shows E005 and refuses to start; sometimes occurs after a power outage or surge.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Incorrect wiring (120 V instead of 240 V) to Ford Connected Charge Station, Loose neutral or hot conductor at breaker panel, Utility voltage sag or surge, Misconfigured dip switches or firmware settings for supply voltage

How to Fix / Troubleshooting

Safety first: Only a qualified electrician should open the service panel or measure live voltages. Turn OFF the charger breaker before any inspection.

  • 1. Verify breaker rating: Confirm that the charger is on the correctly sized 2-pole breaker (commonly 40A–60A depending on model) and that both poles are tied together.
  • 2. Check for obvious wiring errors: At the charger’s internal terminal block (with power OFF), verify that two hot conductors and a ground are present, and that no neutral is incorrectly connected where not required.
  • 3. Measure supply voltage (electrician only): With a multimeter, measure line-to-line voltage at the charger input. It should be approximately 240 V. If significantly low or high, the issue may be with the home wiring or utility supply.
  • 4. Inspect for loose connections: Tighten any loose lugs at the charger input and at the breaker (with power OFF). Loose connections can cause voltage drop and arcing.
  • 5. Reset after correction: Once wiring and voltage are confirmed correct, turn the breaker OFF for 2 minutes, then ON, and attempt to charge again.
  • 6. If E005 persists with correct wiring: The internal voltage sensing circuit on the control board may be faulty and require replacement by an EVSE technician.
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Repair Difficulty

Hard 4/5

Required Part

Input Terminal Block and Voltage Sensing Circuit on Control Board
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