Ford EV charger shows E011 and charging stops shortly after starting.

Safety first: Keep the area around the charger dry and clear. Turn OFF the breaker before opening the unit.

• 1. Inspect and reseat connector: Unplug the J1772 handle from the vehicle and plug it back in firmly until you hear a positive click.
• 2. Try another outlet circuit (portable units only): If using a Ford portable home charger, plug into a different dedicated circuit to rule out interference.
• 3. Check for interference sources: Turn off or move high-power devices (welders, large motors) that may inject noise onto the electrical system during charging.
• 4. Cable and handle inspection: Look for damage to the cable or handle that could intermittently break the pilot conductor.
• 5. Test with another vehicle: If E011 only occurs with one vehicle, the issue may be in that vehicle’s onboard charger or charge port.
• 6. If E011 occurs with multiple vehicles and a good cable: The pilot input circuit on the charger’s control board may be failing and should be replaced by a technician.