Vehicle connected but charging does not start; no error code shown on display or LEDs.

Safety first: Do not modify wiring without isolating power.

• Check user settings: Verify in the Garo app or display that immediate charging is enabled and that no schedule is blocking start.
• Access control: If RFID is enabled, present an authorized tag. If app control is enabled, start the session from the app.
• Reconnect cable: Unplug the cable from both the vehicle and charger, wait 10 seconds, and reconnect firmly until you hear the lock engage.
• Try another vehicle/cable: This helps determine whether the issue is with the charger or the EV/cable.
• Inspect connector: Look for dirt or oxidation on the pins and clean gently with a dry brush.