Charger frequently disconnects from the go-e cloud or app shows it as offline, while local charging still works.

Note: This affects remote control and logging, not core charging.

• Check internet: Verify that other devices on the same network have stable internet access.
• Router settings: Ensure that outbound connections to go-e cloud domains/ports are not blocked by firewall rules.
• Update firmware: Install the latest firmware to benefit from cloud connectivity improvements.
• Improve Wi-Fi: Strengthen Wi-Fi signal at the charger using a closer router or repeater, or switch to Ethernet if supported.