go-e Poor Wireless Connectivity

Charger’s Wi-Fi signal is very weak or frequently disconnects, but charging continues.

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Possible Causes

Metal enclosure or wall blocking signal, Antenna cable not connected or damaged, Router too far or overloaded, RF interference from nearby devices

How to Fix / Troubleshooting

Note: This affects monitoring/control but not basic charging.

  • Relocate router or add repeater: Move the Wi-Fi router closer to the charger or install a Wi-Fi extender near the installation.
  • Check antenna connection: Open the charger (power off) and ensure the Wi-Fi antenna is securely connected and not damaged.
  • Change Wi-Fi channel: In the router settings, select a less congested channel to reduce interference.
  • Use wired/Ethernet if available: If the model supports Ethernet, consider using a wired connection for more reliable communication.
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Repair Difficulty

Very Easy 1/5

Required Part

Wi-Fi Antenna
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