Charger shows E19; app may indicate vehicle communication error or EV not responding.

Note: This error often involves interaction between the charger and the vehicle.

• Test with another EV: Connect a different vehicle to determine whether the issue is specific to one car.
• Clean connector: Inspect and clean the Type 2 plug and vehicle inlet with contact cleaner. Ensure all pins are straight and undamaged.
• Check cable: Try a different cable (for socketed models) to rule out cable issues.
• Update firmware: Ensure the go-e Charger firmware is up to date, as compatibility improvements are often included.
• Consult vehicle diagnostics: If other chargers also fail with the same EV, the fault is likely in the vehicle’s onboard charger and requires automotive service.