User receives mild tingling when touching metal parts near the charger or vehicle while charging.

Critical safety warning: Any shock sensation is serious. Stop using the charger immediately.

• Shut off power: Turn off the EVSE breaker and do not use the charger until inspected.
• Check bonding: Have a qualified electrician verify that the GoCable chassis is properly bonded to the equipment grounding conductor.
• Test ground system: The home's grounding and bonding should be tested, including ground rods and main bonding jumper.
• Measure touch voltage: A technician should measure voltage between the charger chassis, vehicle body, and true earth.
• Correct wiring and replace faulty parts: Fix any grounding issues and, if necessary, replace the RCD / ground fault sensor module or main control board if they fail to detect leakage.