How to Fix / Troubleshooting

Safety: A loose charger can fall and damage cables or injure someone.

Support the unit: If very loose, temporarily support the J+ Booster with a shelf or strap to relieve cable strain.
Tighten screws: With power disconnected, tighten accessible mounting screws according to the installation manual.
Check wall condition: If anchors are pulling out, reinstall using appropriate anchors for the wall material (brick, concrete, drywall) or consult a professional installer.
Inspect cables: Ensure no cable has been pinched or damaged due to movement.

Charger is physically loose on its wall mount or mounting bracket, causing strain on cables.

Possible Causes