Jaguar
Connector Stuck / Mechanical Lock Not Releasing
Vehicle reports ‘Charging cable locked’ or ‘Unable to release cable’ after charging; charger appears idle.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Lock actuator jammed in extended position, Debris around lock pin in Type 2 socket, Software glitch leaving lock energized, Damaged lock position sensor
How to Fix / Troubleshooting
Safety first: Do not use excessive force on the cable; you may damage the connector or vehicle inlet.
- Step 1 – Stop session: Use the Jaguar app or vehicle controls to stop charging and wait 30–60 seconds for the lock to release.
- Step 2 – Emergency release: If available, use the manual release mechanism described in the Jaguar wallbox manual.
- Step 3 – Clean socket area: Once removed, inspect and gently clean the socket area around the lock pin with a dry brush.
- Step 4 – Test lock operation: With power ON and cover removed (technician only), command lock/unlock and observe actuator movement. Replace the actuator if it sticks.
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Repair Difficulty
Medium
3/5
Required Part
Jaguar Type 2 Socket Lock Actuator
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