Charger does not follow scheduled charging times; starts immediately or not at all despite schedule set in app.

Safety first: This is a control issue; no need to open the unit unless hardware RTC failure is suspected.

• Verify time settings: In the app, confirm the correct time zone and local time. Adjust if necessary.
• Review schedule rules: Check that schedules are enabled, not overlapping, and assigned to the correct charger.
• Test a simple schedule: Create a single, short test window (e.g., start in 10 minutes) to see if the charger responds correctly.
• Ensure connectivity: Make sure the charger is online so that schedule updates are received.
• RTC hardware issue: If the charger’s internal clock drifts significantly or ignores schedules even with good connectivity, the main control board RTC may be faulty and require replacement.