JuiceBox
Mechanical Damage to Output Cable
Charger’s cable is physically damaged: cuts, exposed conductors, or crushed sections are visible.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Vehicle driven over cable, Cable pinched in garage door, UV or weather degradation, Animal chewing on insulation
How to Fix / Troubleshooting
Safety first: Do not use the charger if any conductor is exposed or the cable jacket is compromised. Turn off power at the breaker.
- Inspect entire length: Carefully examine the cable from the JuiceBox strain relief to the J1772 handle for any damage.
- Do not tape over damage: Electrical tape is not an acceptable repair for EVSE cables. The entire J1772 charge cable assembly must be replaced.
- Replace cable assembly: With power OFF, disconnect the existing cable from the internal terminals or connector, install the new cable per manufacturer instructions, and ensure the strain relief is properly tightened.
- Prevent future damage: Use a cable hanger or holster to keep the cable off the ground and away from vehicle tires and doors.
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Repair Difficulty
Medium
3/5
Required Part
J1772 Charge Cable Assembly
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