Charger’s Wi-Fi connection frequently drops; app shows the unit offline intermittently, but local charging continues.

Safety first: Network troubleshooting can be done with power on; open the unit only with power off.

• Check signal strength: Use a smartphone at the charger location to check Wi-Fi signal. If weak, move the router closer or install a Wi-Fi extender.
• Change Wi-Fi channel: Log into your router and select a less congested channel to reduce interference.
• Inspect antenna (power OFF): Open the unit and ensure any internal or external Wi-Fi antenna leads are securely connected to the Wi-Fi module.
• Firmware update: Ensure the JuiceBox firmware is up to date, as updates may improve network stability.
• Consider Ethernet (if available): For maximum reliability, connect the JuiceBox via Ethernet instead of Wi-Fi.